HHC Secure+


Handheld Contact is excited to announce the upcoming release of our newest mobile platform called “HHC Secure+”, which is aimed at delivering the mobile power of Handheld Contact with additional security features for maximum data protection.




HHC Secure+ for Complete Data Protection

The standard Handheld Contact service focuses on providing an unrivalled mobile Act! experience at a great price with strong but basic security features that make it ideal for most businesses.  For businesses that require advanced security features, HHC Secure+ provides more control over how Handheld Contact behaves on mobile devices—such as forcing user sign-in and disable after too many failed sign-in attempts—as well as an additional layer of encryption.


Here is a list of some of the security enhancements of HHC Secure+:

  • User Authentication: Some users protect their mobile device with a password while others may not. HHC Secure+ forces end-users to sign-in to Handheld Contact on their smartphone or tablet to use the mobile app so access is limited to authenticated Act! users.
  • App Lock: With HHC Secure+ “App Lock”, the Handheld Contact mobile app on a user's smartphone or tablet can be configured to automatically lock—such as when the device goes into standby or after a specified time—requiring user authentication to unlock.
  • App Disable: HHC Secure+ “App Disable” can be configured to disable the Handheld Contact mobile app after too many failed sign-in attempts, eliminating the risk of an unauthorized user guessing credentials and gaining access. Once App Lock has activated, access to Handheld Contact on the mobile device can only be restored by accessing the Handheld Contact computer application.
  • Automatic Data Wipe: For absolute data protection, HHC Secure+ “Automatic Data Wipe” will destroy all local Act! data stored on the user's mobile device if an unauthorized user is unable to successfully sign-in to the Handheld Contact mobile app after too many failed attempts.
  • Mobile Device Encryption: HHC Secure+ encrypts all local data stored on the user's smartphone or tablet preventing unauthorized access to locally stored Act! data if the device falls into the wrong hands.  All data transferred through wireless syncing is also encrypted to keep Act! data safe on insecure Internet connections, such as a public Wi-Fi.
  • Per-User Customization with HHC Secure+: Every user is unique, which is why HHC Secure+ features can be customized differently (or the same) for each user. All features are convenient to manage from the Handheld Contact computer application.
  • Central Management: Securely manage all Handheld Contact users from the Handheld Contact computer application that is installed safely within your business network environment. All Handheld Contact and HHC Secure+ settings are customizable in one, central location.
  • Safe Approach to Server Access: Installing the Handheld Contact computer application is required to enable mobile access and it securely handles all outside communication, minimizing risk. Other mobile services require specific technical skills and rely on complicated server configurations that open up access and may leave your network vulnerable.

Despite the significant improvement in security features, Handheld Contact will only be selling this upgrade service at US$129.95 per year/per device (AU/NZ pricing expected soon). A perfect economical solution for those that require enhanced security.

Stay tuned for more updates!


And another update drops for #ActCRM v19 – Update 4

Number 4

Update 4 is being rolled out now via the Act! notifications and slipstreamed into new installs.

You just keep hoping that they’ll eventually get some stability and not need to keep continually patching a product that had it’s release delayed and still manages to look like it was released too early.

They still haven’t touched on many of the bugs I’ll be posting as soon as I’ve got through documenting them

Maybe if someone at Swiftpage actually knew how to use the product, these errors wouldn’t keep slipping through the cracks? I guess that’s too much to ask.

To install it on a current system (it will slipstream into any new install):

  1. Open act! by right-clicking on the Act! icon and selecting “Run as Administrator
  2. When Act! opens, pull down the Help menu and select “Act! Notifications
  3. You’ll get a pop-up toaster in the bottom-right of your screen. Click on that.
  4. Follow the prompts to backup your database, Download the update and install.
  5. If using act! for Web, you’ll need to restart IIS

Fixes include:

  • Global Toolbar hard line is too long.
  • Truncation in Schedule Activity Availability Tab
  • Truncation - Activity Series Templates
  • Truncation in Preferences Email & outlook Sync tab
  • Missing Translation and Truncation in Email System Setup Outlook Address Books page
  • Truncation display on “Manage Contact Sync Sets” dialog.
  • Truncation - Copy Move Contact Data Dialog
  • Truncation occurs on Filter dialog
  • Text truncation on set password dialog
  • Truncation - Setup Assistant
  • Unlocalized when select database in Outlook Synchronization Preferences Dialog
  • Truncated and hidden text on "Record not found" query dialog
  • Truncated text in Relate Contact dialog
  • Truncated text on Save Copy As
  • Truncated text in Outlook Sync preferences
  • Truncated text in Activity Reminder
  • Truncation on Preferences > Admin
  • Truncated text on Browse button when adding Address Book to Email Setup Wizard
  • The user list is not saved after adding user in Manage Sender Profiles dialog
  • TS - Error: "Object reference not set to an instance of an object" when attempting to create/edit/write (other template) using the Act! Word Processor
  • TS - 64-bit Outlook crashes when trying to send an email (Office 365)
  • TS - APFW - Word addin cannot generate history if act.Web.OutlookWebServiceAddress is defined
  • TS - APFW/APC - Create new contact with Relationships tab selected causes logout
  • APFW - Timeout closing connections after timeout period even if active
  • Outlook addins - buttons in toolbar do not sync contacts or calendar in 64-bit Office

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A warning about uninstallers – this time the MS Office one

Warning-DangerA little warning ...

Due to an issue with an Office Runtime installation on a Windows 2012 R2 Server, I decided to use this official Microsoft tool to remove all traces of MS Office: https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

However, it not only removed all traces of the Office Runtime, it wiped many of the exe and dll files across many folders in the Program Files and Program Files(x86) folders as well as some in the Windows System folder.

I have no idea why and haven’t had the time to delve into it ... but it reminded me of when I found that the Act! Uninstaller for v9 would wipe files in other programs' folders and in the Windows folder itself if it didn’t see Act! in the default install folder.

I just thought I'd post this to remind people to backup systems before running uninstallers. In my case, I can rebuild the VM pretty quickly, but would be less happy if this happened on a client system where not everything was as easy to restore.


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Sync up to 45K contacts from #ActCRM to your mobile device with @HandheldContact


Introducing HHC+

Sync up to 45 000 contacts from your Act! database to Handheld Contact on your mobile device!

For those Handheld Contact customers that need more than 15,000 contacts on their mobile devices, we finally have a solution for you. Over the last two years HHC listened and increased the normal sync limit from 7000 contacts to the 15,000 limit where it is today, and that has proven sufficient for most of our subscribers.

However, we know some customers still require more, and for those people we're offering "HHC+" starting later in January for both IOS and Android device users. HHC+ will include an upgrade to an additional 15,000 contacts for only US$20 more per year, or an increase of 30,0000 contacts (for a total of 45,000) for only US$35 more. Australian and New Zealand pricing to be available soon.

One of the key changes we had to make to the mobile client was the ability to filter the export of the HHC contacts to the native address book, which you will soon be able to do through our new "Searches" feature. In other words, create a saved Search, do the lookup, and export those contacts (or updates) to your device's address book.

We caution some users with older devices (eg. iPhone 3 and 4) that increasing their sync contacts from 15,0000 to a total of 45,000 can cause some performance issues. Newer devices that we've tested have not demonstrated any degradation in performance.

We’ve recently upgraded Handheld Contact with some new features, if you haven’t checked out the: New versions of Handheld Contact for Act! CRM

Please contact your Act! consultant or GL Computing if you have any questions on obtaining the new versions or on anything else regarding Act! or Handheld Contact 


Third update since last week's #ActCRM v19 release.

Flame 3 digit phone wallpaperUpdate 3 is being rolled out now via the Act! notifications and slipstreamed into new installs. It’s quite the mess. So far, I can’t see a published Knowledgebase article on what it fixes and it's not on the downloads page yet.

  • It notifies the user that there is a new update.
  • When the user clicks on the toaster message they just get told they need to be an administrator
  • So, you open Act! as an administrator, but there’s no obvious method to "Check for Updates"
  • You need to select "Act! Notifications" from under the Help Menu
  • It informs you that it updates the database when opened with this update, but the database version in Actdiag doesn't change. So you can't easily tell which databases might have been updated. Edit: It doesn’t seem to actually update the database with this update

According to Swiftpage’s President and COO, Lorcan Malone, they supposedly held held off on releasing v19 till January to ensure stability and avoid exactly this type of mess. Makes you wonder if the Product Manager in charge of version 19 has stayed on holiday – Or should have stayed there.

Makes you also wonder how many more updates it will take before they start addressing some of the serious issues with this release that adds nothing new and is essentially just bug fixes


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