The Act! CRM 19.2 update is now available

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Swiftpage has, today, released version 19.2 of Act!.

You can get the downloads from: https://www.act.com/resources/downloads
Note: International people use the links under the US section because, at least under the Australian section, there is nothing about version 19 at all.

Here are some of the improvements according to documents I’ve seen. I’ll be doing some testing over the next week or two and will post my findings.

Compatibility

Microsoft Windows Server 2016 Certification

Provides compatibility with the latest Windows Server operating system.

  • Windows Server 2016 has passed our internal certification for use with Act! v19.2.
  • This release resolves fundamental defects to ensure compatibility and includes an update to InstallShield for a more stable installation on later operating systems.
Microsoft SQL Server 2016 Certification

Adds compatibility with SQL Server 2016 for customers who like to stay updated with the latest SQL database technology.

  • SQL Server 2016 has passed our internal certification for use with Act! v19.2.
  • The Act! installation process now detects an ‘ACT7’ instance created using SQL Server 2016 Express or Standard editions.
  • Important: Act! v19.2 will continue to ship with and install SQL Server 2014 by default. Customers wishing to use SQL Server 2016 must either manually create an ACT7 instance before installing Act!, or upgrade the default SQL Server 2014 instance following their Act! installation.
  • Customers wishing to use SQL Server 2016 Standard Edition must own the applicable licenses required to conform to Microsoft’s licensing requirements.
Update to InstallShield 2016

Provides a more stable installation platform with later operating systems.

  • The Act! installer package has been updated to the current InstallShield version, giving improved native support for the latest Windows operating systems.
  • This upgrade also helps us to make future installer-related improvements, and more easily add support for new and updated operating systems in later Act! releases.
Improved Google Chrome user experience

Provides improvements for web customers using the Google Chrome browser to access their database.

  • Important: While this release provides an improved experience for users of Chrome for Mac, full certification of this browser is not included in Act! v19.2. This certification will be completed in a later Act! release.
  • Act! v19.2 resolves 30+ specific issues affecting the Chrome browser
  • This includes 15 areas where unnecessary full-screen refreshes were affecting performance and customer experience.
  • Further details of the specific issues resolved are included below.

Web Client Improvements

New web client rich text (RTF) controls

Provides web users with improved formatting controls when entering free text.

  • New rich text (RTF) controls added to the Details sections on Notes, Histories, Activities and Relationships dialogues.
  • Includes additional web-friendly fonts and an improved selection of font sizes.
  • New options for strikethrough formatting, text background colours, and bullet points.
  • Addresses some in-market issues affecting the previous rich text controls.

Act! eMarketing Improvements

Improved Act! eMarketing Call List

Improves the performance and usability of the Act! eMarketing Call List feature for both desktop and web client users.

  • New date range filter for campaigns, so users can focus on just the results they need, and quickly follow up.
  • Downloaded campaign lists are cached, giving an improved performance as users navigate to and from the Act! eMarketing view.

Commercial Improvements

New Welcome Page views based on product tier and subscription

Allows more targeted messaging to better support and nurture different customer segments.

  • Includes new Welcome Page views for customers using:
    • Act! Pro
    • Act! Premium with no subscription
    • Act! Premium Cloud paid accounts

Integrations and Web API

New Act! Companion features

New mobile functionality gives users even more power to manage their activities on the move.
Schedule activities from within Act! Companion

  • Clear (Complete) activities
  • Update activities
  • Schedule follow-ups
  • Cache server URL and database name (Remember me feature)
On-going improvements to the Act! Web API

Swiftpage continues to improve the performance, stability and functionality of the Web API, enhancing the power of both Swiftpage and partner driven integrations.

  • An updated Web API version is available alongside Act! v19.2.