ACT! still a top 5 CRM <100 employees #ACTCRM

Now that the dust is starting to settle from the recent purchase of ACT! and SalesLogix from Sage, I was doing some research to see where ACT!’s standing is in the CRM market and came across some figures I thought worth sharing.

The first is from CRMswitch in their article: U.S. CRM Market Share 2013


ACT! is in 4th place in the 1-100 Employees demographic

I’m pretty certain that for sites of less than 50 seats, ACT! would be higher still – and more so under 25. I consider to be the “sweet-spot” for ACT! to be 10-25 users

Not only that, the article had ACT! in 6th place overall, which shows how big the SMB market is in comparison to the total.


As a nice point for Swiftpage, SalesLogix came in 5th overall giving them a combined total of 8.6% of the CRM market

Additionally, from the Gartner analysis Customer Relationship Management Software, Worldwide, 2012 (April 18th 2013), we can see that:

  • Worldwide CRM market grew from $16Bm to $18Bn, experiencing 12% growth in 2012, three times the average of all enterprise software categories
  • 40% of all CRM software sold in 2012 worldwide was SaaS-based. Gartner expects this figure to grow in the coming years

What this shows is that, while some outside the ACT! community see’s ACT! as somehow “old”, those who use it know that pound-for-pound, ACT! still packs a great punch … it’s very easy to use and is feature rich.

More so, it has expertise in some very core areas – from The History of ACT!, you can see it’s been available in the cloud since 1998 and on mobile devices since 1992. This gives ACT! the advantages of being:

  • On-premises -  with the additional security, speed, integration and control
  • Sync – for remote offices and laptops
  • Mobile – with options for HTML5 or native add-on, Handheld Contact, for additional functionality
  • Cloud – for simpler admin of remote users via public or private hosting

With Swiftpage saying that they’ll be using their web expertise to add a multitenant cloud version this should help ACT! grow as a product in this expanding market, and also to increase it’s market share.

Please let me know your thoughts in the comments.


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