This documentation applies to Hot Fix 4 for Sage ACT! 2011 SP1 for the following versions:
- Sage ACT! Pro 2011 SP1 (version 184.108.40.206)
- Sage ACT! Premium 2011 SP1 (version 220.127.116.11)
- Sage ACT! Premium 2011 (access via web) SP1 (web server version 18.104.22.168)
This hot fix requires that Sage ACT! 2011 Service Pack 1 (SP1) be installed. If you have not yet installed SP1, please do so before applying this hot fix. Instructions for downloading and installing SP1 are in the following Knowledgebase article:
How To Download and Apply Sage ACT! 2011 Service Pack 1 (includes Hot Fix 1)
Do not apply this hot fix to any other versions or builds of the software. To determine the version of the product you are using, select Help, then About ACT! from the ACT! main menu.
Important: You must apply this hot fix to all machines that share the database – especially when using synchronization. This includes all machines that contain the Main Synchronization Database (Publisher), Main Remote Database (Subscriber), and machines that have the ACT! Network or ACT! Internet Sync Services installed. All machines must have this hotfix applied for synchronization to continue. Check installed version by going to Help and About Act!. Consult with your administrator before applying this in a sync environment.
Sage ACT! 2011 hot fixes are cumulative, so the latest hot fix will include the benefits of all earlier hot fixes for this version. It is not required to install earlier hot fixes prior to installing the latest hot fix.
Hot Fix 4 for Sage ACT! 2011 SP1 is designed to resolve the following issues:
- You see that Microsoft® Outlook® takes a long time to load when the Sage ACT! address book has been added and Exchange Cache mode in Outlook has been disabled.
- You are using a localized version of Sage ACT! and see that umlauts are stripped from the content of any email that also contains a graphic.
- You are using remote database synchronization and see that record information is not being exchanged correctly when changes are entered to the same record at both the parent and the remote sites during a single sync cycle.
- You see that attachments with file names exceeding 15 characters are stripped from email messages received using the Sage ACT! Email client.
- You notice that Keyword search fails to return all expected records.
- Your database contains one or more custom entities that include spillover tables and the following error displays when running a query on one of those tables: “Ambiguous column name ‘EventsID’.
- You have edited a template in your Sage ACT! Premium (access via web) database and are unable to save the template to a public directory.
- You see that attachments with names that exceed 15 characters are stripped from email messages sent using Sage ACT! email.
- You are using a localized version of Sage ACT!, and see that the Maximize button in the Keysearch window is unavailable.
- You are using a German version of Sage ACT! 2011, and see that the word ‘location’ is translated incorrectly in the Appointment Activity Send Email invitation.
- You are using Sage ACT! with Microsoft® Windows® 7 and Microsoft Office® 2007, and see performance degrade after sending an email through Sage ACT! to a contact and then creating or clearing an activity.
- You are using Microsoft Outlook Integration with Sage ACT! and see performance degrade after sending an email to a contact, opening the calendar, and then opening the task list.
- You are using Sage ACT! 2011 Service Pack 1 with Microsoft Word 2007 or 2010 and notice that the Quick Print function in Word 2007/2010 is disabled.
- You have cleared the Allow history creation for email sent from a user of this database to another user option (Tools>Preferences> Admin), but find that email sent to other users incorrectly adds files to the attachments folder.
- You are using Sage ACT! 2011 Service Pack 1 with ACT! Email and see the options to attach a file or a photo are unavailable.
- You are using Sage ACT! Premium for Web and, after using Lookup to find a group of records, you see that the Contact Detail page is blank, you are unable to page through the Contacts returned in the lookup, and returning to the Contact List view causes you to be logged out of the database.
- You are using Sage ACT! Premium for Web and are unable to change Record Creation options in the Web Client. You are using an English language version of Sage ACT!, but the new Data Chart properties display French options.
- You are using Sage ACT! with Outlook Integration over Terminal Server and see an error if more than one Sage ACT! user is logged in.
- You are using Sage ACT! Premium 2011 (access via web) with Microsoft® Outlook® integration enabled and notice that Sage ACT! is not listed as an available address book in Outlook.
- You are using Sage ACT! Premium 2011 (access via web) and see a distorted view when attempting to customize columns in the Contact List.
- You are using Microsoft Office® 2007 with a Dutch language version of Sage ACT! and see, that when you create a quote from a new opportunity, the Excel® portion of the quote fails to populate.
- You have applied the SP1 update to Sage ACT! 2011, made a copy of your database via the File > Save Copy option, and see unexpected error messages when attempting to set your duplicate checking options in the copy of the database.
- You have applied the SP1 update to Sage ACT! 2011, made a copy of your database via the File > Save Copy option, and see unexpected error messages when attempting to delete a user account in the copy of the database.
- You have applied the SP1 update to Sage ACT! 2011, have remote databases, have setup Outlook Contact Synchronization, and are seeing data inconsistency between the Publisher database, Remote databases, and Outlook when synchronizing.
- You have applied the SP1 update to Sage ACT! 2011 and are now unable to use the Outlook Add-In for Sage ACT!.
Downloading the Hotfix:
More detailed information available from ACT! Knowledgebase KB27440