How to Download and Apply the ACT! by Sage 2010 Hot Fix 4


NOTE: This document has now been superseded by - ACT! 2010 Service Pack 1 is available!

This documentation describes Hot Fix 4 for ACT! 2010 for the following versions:

  • ACT! by Sage 2010
  • ACT! by Sage Premium 2010
  • ACT! by Sage Premium for Web 2010
Do not apply this hot fix to any other versions or products.
Note: To determine the version of the product you are using, see the version number in the Help > About box. After the hot fix has been installed, the version number will read "12.0.409.0, Hotfix 4" depending on the version you originally had installed.
This hot fix applies to all international English locales.
Note: This hotfix (including any software and related documentation) is provided "AS IS." Sage Software disclaims all express or implied warranties of any kind with respect to the utility, including but not limited to, any implied warranties of merchantability or fitness for a particular purpose
Who Should Install This Hot Fix?

Note: Apply this hot fix to all machines that are involved in database synchronization to avoid issues surrounding renaming layouts, queries, and reports. This includes all machines that contain the Main Synchronization Database, Main Remote Database, and machines that have the ACT! Network or ACT! Internet Sync Services applied.

ACT! hot fixes are cumulative, so hot fix 4 also resolves issues fixed in hot fixes 1, 2 and 3. If you have already installed hot fix 1, 2 or 3, you can safely install hot fix 4.

Hot Fix 4 for ACT! version 2010 may resolve your issues if:

  • You are an ACT! Premium for Web user and are unable to print from the address book.
  • You cannot replace the contents of the Record Manager using Edit > Replace.
  • You are using a Microsoft® Outlook® rule to automatically attach incoming e-mail to ACT! contacts and see Microsoft Outlook stop responding when you received e-mail.
  • Your installation has advanced queries or dynamic group/company membership that is based on contact access (contact is private) and have problems after upgrading your database from ACT! by Sage 2008 (10.0) or ACT! by Sage 2009 (11.0) to ACT! 2010.
  • You see slow performance when switching views or looking up records.
  • You are an ACT! Premium customer whose installation includes customized databases, have upgraded from ACT! by Sage Premium 2008 (10.0) or ACT! by Sage Premium 2009 (11.0), and are now seeing generic application crash errors when viewing Group, Company, or Opportunity views in ACT! by Sage 2010
  • You are an ACT! Premium customer whose installation contains fields set to “No Access” that reside in the Contact Spillover Table (spillover tables are created with customized databases). Since upgrading your database to ACT! Premium 2010, the schema update fails and corrupts the upgraded database.
  • You are an ACT! Premium customer whose installation contains fields set to “No Access” that reside in the Contact Spillover Table (spillover tables are created with customized databases). Since upgrading your database to ACT! Premium 2010, you are unable to build a remote database.
  • You are using a certified add-on application with faxing capabilities and have problems when doing a Mail Merge direct to Fax when your word processor is Microsoft Word.

The following tables list the area affected by the hot fix, the description, and the effect of the hot fix for each known issue.

 New in Hot Fix 4

Area Description What the Fix Does
Address Books ACT! Premium for Web users are unable to print from an address book. Enables the user to print from the address book.


Fixed in Hot Fix 3

ACT! hot fixes are cumulative, so hot fix 4 also contains the following fixes distributed in hot fix 3.
Area Description What the Fix Does
Contacts Record Manager is unavailable as an option in the Edit > Replace field function. Enables the Edit >Replace field function for Record Manager.
Outlook Integration Users see slow response time when opening a database or performing a lookup on a database that contains a large number of fields. Repairs memory issue so performance does not suffer during this operation.
Database Upgrade Customers who have sync sets built on Opportunity and who upgrade to ACT! 2010 see ProductException error messages. Updates the SQL statement to correct the syntax which can cause the update not complete successfully.
Database Upgrade Upgrade users who have queries or dynamic membership based on contact access receive error message when attempting to access Contacts, Groups, or Companies. Modifies the schema to find and correct any syncset, group, or company queries where Contact Access is part of the criteria.

New in Hot Fix 2
Area Description What the Fix Does
Performance Users see slow response time when opening a database or performing a lookup on a database that contains a large number of fields. Enables layouts to refresh more quickly.
Fixed in Hot Fix 1

ACT! hot fixes are cumulative, so hot fix 2 also contains the following fixes distributed in hot fix 1.

Area Description What the Fix Does
Groups/Company/Opportunities This issue impacts ACT! Premium 2008 or ACT! Premium 2009 installations where fields residing in the Contact Spillover Table (spillover tables are created with customized databases) are set to “No Access”. Upon upgrading the database to ACT! Premium 2010, the schema update fails and corrupts the upgraded database. The user experiences generic application crash errors when viewing Group, Company, Opportunity views in ACT! Premium 2010.

ACT! Premium 2010 users who have spillover tables and set fields to “No Access” will not be able to create and restore remote databases.
Enables metadata to be created for the upgrade scripts.
Faxing Users will not be able to mail merge directly to fax. Enables the SDK method call to trigger a response from ACT!
Applying Hot Fix 2 for ACT! 2010
This hot fix is for version 2010. Do not apply this hot fix to any other version of ACT! To determine the version of the product you are using, see the version number in the Help About box. After the hot fix has been installed, the version number will read "12.0.409.0, Hotfix 2".
Apply this hot fix to all machines that are involved in database synchronization to avoid issues surrounding renaming layouts, queries, and reports. This includes all machines that contain the Main Synchronization Database, Main Remote Database, and machines that have the ACT! Network or ACT! Internet Sync Services applied.
Applying the Hot Fix
  1. Log onto to your computer as an Administrator.
  2. Stop the Network Sync Service.
  3. Please click on the link below to download Hot Fix 2, depending on the version of ACT! 2010 you have installed and your locale.
    ACT! by Sage 2010 Standard Tier (All Locales)
    ACT! by Sage Premium 2010 Tier (Locale Specific)
  4. Close ACT!.
  5. When the download dialog box comes up, choose Save and save to your Desktop.
  6. After the download completes, close ACT!, Internet Explorer® and all Microsoft Office applications.
  7. Locate the ACT12HotFix.exe that you downloaded to your desktop and double-click it to begin the installation.
  8. The Unpacking ACT! progress indicator briefly appears followed by the Disclaimer dialog box.
    Image
  9. Review the disclaimer, and then click Apply.
  10. The installer verifies your Windows® rights and ensures that no open programs will conflict with the hot fix installation. If any of these conditions exist, the appropriate message will appear. Please follow the on screen instructions.
  11. The ACT! - Applying Updates window appears while the hot fix is being installed.
  12. When finished the ACT! dialog box appears.
    Image
  13. Click Ok to complete the installation.
  14. For all Windows Vista® users with UAC enabled, you will see a Program Compatibility Assistant dialog box. Click This program installed correctly to complete the installation.
  15. Restart the Network Sync Service.
  16. If you are using the Internet Sync Service, you must reset IIS:
    1. Click Start.
    2. In the Run box, type IISReset.
    3. Click OK.
  17. Start ACT!
  18. From the Help menu, select About. The version number will "12.0.409.0, Hotfix 2".
    Image
Changes To Your Installation
Installing the hot fix applies the following files:
  • ActFramework.MailMerge.dll
  • Act.UI.Wordprocessor.dll
  • Act.DataCreation.dll
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