ACT! by Sage 2009 (11.1) Hot Fix 1 – available now

From ACT! Knowledge Base Article 24343

This Hot fix now replaced by ACT! by Sage 2009 (11.1) Hot Fix 2

This documentation describes Hot Fix 1 (11.1.) for the following versions.

  • ACT! by Sage 2009 (11.1)
  • ACT! by Sage Premium 2009 (11.1)
  • ACT! by Sage Premium for Web 2009 (11.1)
  • ACT! by Sage for Real Estate 11.1
  • ACT! by Sage Premium for Real Estate 11.1
  • ACT! by Sage for Financial Professionals 11.1
  • ACT! by Sage Premium for Financial Professionals 11.1
  • ACT! by Sage Network Sync 11.1
  • ACT! by Sage Internet Sync 11.1
Do not apply this hot fix to any other versions or products. This hot fix applies to all international English locales.
NOTE: To determine the version of the product you are using, see the version number in the Help About box. After the hot fix has been installed, the version number will read "11.1.183.0 Hot Fix 1".

Verify Your Version of ACT!:
Use the following steps to determine your installed version of ACT!:
  1. Launch ACT!
  2. Click the Help menu, and then click About ACT!.
  3. The About ACT! dialog box appears. The version number appears near the top of this box.
Who Should Install This Hot Fix
Hot Fix 1 for ACT! version 11.1 may resolve your issues if:
  • You are experiencing compatibility issues with eGrabber or other 3rd party products.
  • You are seeing date/time on template names after a database synchronization when there isn't any file conflict.
  • You are an ACT! for Windows® or ACT! for Web user seeing a "No records found" message after sorting on a custom filed in the Contact, Group, or Company List view.
  • You are upgrading from any of the following versions of ACT!: 3.x, 4.x, 5.x (2000) or 6.x (2004) to an International English version of 11.1, and have not yet converted your database.
  • You are an ACT! Premium for Web user and all of your activities do not appear in the task list.
  • You are an ACT! Premium for Web user and have problems loading list views.
If you are using version 11.0 and have recently performed an ACT! Update, check your Help About box. You may already have this hot fix installed.
If you are already using ACT! 11.1, AFRE 11, or AFFP 11, you must manually install this hot fix by following the steps in this document.
The following table list the areas affected by the hot fix, description, and the effect of the hot fix for each known issue.
Area Description What the Fix Does
Contact Records In databases upgraded from version 3.x, 4.x, 5.x (2000) or 6.x (2004), the create date on Contact records changes to the current date instead of retaining the original create date. Prevents the create date from being changed if the hot fix is applied before the database is converted
Column and spillover tables Error Message "No records found" displays when the user sorts on a field. When the user sorts on a field, the sort displays the correct data.
Synchronization File synchronization is adding a date/time stamp to file names, even when there is no conflict. Layouts, queries, and reports will not be renamed after synchronizing.
ACT! for Web list views If the user has more than 10 activities, all may not appear in the task list. Also, the loading icon remains on the screen Allows the correct number of records to be shown in the list views.
SDK SDK 11.1exceptions resulted in third party programs encountering errors Ensures compatibility with eGrabber and other 3rd party products.



Applying the Hot Fix 1 for 11.1
This hot fix requires version 11.1. Do not apply this hot fix to any other version of ACT!. To determine the version of the product you are using, see the version number in the Help About box. After the hot fix has been installed, the version number will read "11/1.183.0 Hot Fix 1".
Apply this hot fix to all machines that share a database to avoid issues surrounding renaming layouts, queries, and reports. This is especially important if your environment includes synchronization.
Caution: If you are upgrading from any of the following versions of ACT! : 3.x, 4.x, 5.x (2000) or 6.x (2004), you must apply this hot fix before converting your database.

  1. Log onto to your computer as an Administrator.
  2. Copy the hot fix to your computer.
  3. Close ACT! and all Microsoft Office applications (Word, Excel, and/or Outlook).
  4. Click the ACT1110HotFix.exe file. The Unpacking ACT! progress indicator briefly appears followed by the Disclaimer dialog box.
  5. Review the disclaimer, and then click Apply.
  6. The installer verifies your Windows rights and ensures that no open programs will conflict with the hot fix installation. If any of these conditions exist, the appropriate message will appear. Please follow the on screen instructions.
  7. The ACT! - Applying Updates window appears while the hot fix is being installed.
  8. When finished the ACT! dialog box appears.
  9. Click Ok to complete the installation.
  10. For all Windows Vista® users with UAC enabled, you will see a Program Compatibility Assistant dialog box. Click This program installed correctly to complete the installation.
Verify the Hot Fix Has Been Applied Correctly:
Use the following steps to verify that the ACT1110HotFix.exe was applied correctly:
  1. Launch ACT!
  2. Click the Help menu, and then click About ACT!.
  3. The About ACT! dialog box appears. The version number at the top of the dialog box should read "11.1.183.0 Hot Fix 1".
Changes To Your Installation
    Installing hot fix 1 applies to the following files.
    Network Sync Server
    The following assemblies are updated:
    • Act.Data.Resources
    • Act.Framework.dll
    • Act.Framework.Synchronization.Service.UI

    3.x, 4.x, 5.x (2000), 6.x (2004) Conversion
    The following assembly is updated:
    • Act.UI.Designer.Conversion.dll

    Internet Sync Server
    The following assemblies are updated:
    • Act.Data.Resources.dll
    • Act.Framework.dll

    AFFP and AFRE
    The following assembly is updated:
    • Vertical.Framework.dll

    ACT! for Web
    The following assemblies are updated:
    • Act.Web.Framework.dll
    • Act.Web.dll
    • Act.Web.Controls.dll